What you think about our service matters.

If you have a complaint, ask to speak with a Team Leader. Alternatively you can either send an email to complaints@directionshealth.com or contact the Chief Operating Officer or Chief Executive Officer on 02 6132 4800 or by writing to CEO, PO Box 538 Woden ACT 2606.

You’re also welcome to provide any feedback to our Community Advisory Group (CAG) by emailing cag@directionshealth.com.

If you are still unsatisfied, you can contact the ACT Health Services Commissioner on 02 6205 2222 or human.rights@act.gov.au or by writing to Health Services Commissioner ACT Human Rights Commission, GPO Box 158 Canberra City ACT 2601.

If the service is in NSW, please contact the Health Care Complaints Commission (HCCC) on 1800 043 159, or write to HCCC at Locked Mail Bag 18, Strawberry Hills NSW 2012. You can also check out www.hccc.nsw.gov.au for more info or to make a complaint online.

To access a confidential reporting/whistleblowing service please click here.