Treatment and Support Services For people impacted by alcohol and other drug issues

Pathways Monaro Region – Treatment and Support Service (TSS)
Pathways Monaro TSS is based on a harm minimisation approach. Services are provided in a non-judgemental and respectful manner that recognises:

• Different stages of recovery
• Individual goals for people regarding substance use; and
• Impacts of substance use on family and friends
• Our therapeutic approach is person centred, holistic and strengths based.

Counselling and Case Management Counselling and case management is available for people seeking to cease or reduce their substance use, explore their treatment options or make other changes in their lives. Our evidence-based approaches include Motivational interviewing, Cognitive Based Therapies (CBT) and other therapeutic approaches.
In collaboration with other services, we can provide advocacy and support to address housing, relationship, education, employment, child protection, legal and financial issues as well as other health concerns. Support is also available
for people who are awaiting or have recently completed withdrawal or rehabilitation programs at Arcadia House or another service, and those who are in recovery and looking for strategies to prevent relapsing into past substance use habits.

Family Support
Support and counselling is available for family members and friends impacted by someone else’s substance use. This includes strategies to look after your own well-being and ways you can support your family member or friend.

Therapeutic and Support Groups
A range of groups will be facilitated to meet the needs of clients, including peer and family/friends support groups. Please contact the Cooma office for the group timetable.

Referral and Assessment
People can enter the program in several ways. They can:

• Talk to us directly
• Talk to us with, or on behalf of, a family member or friend
• Be referred by any other service
• Be referred through the legal system

We will undertake a comprehensive assessment and work with you to identify your goals and develop an individual treatment and support plan. This may include referral to withdrawal and/or residential rehabilitation services, or other services, with your consent.

Appointments
Individual appointments are available Monday to Friday 9am to 5pm at our Cooma office. We can also see you at another mutually agreed place if this is more convenient for you.
We provide regular visiting services to Berridale/Jindabyne and visits to Bombala and other communities on an as needed basis. Please contact our Cooma office to make an appointment – we will endeavour to see you next time we visit and can provide support via phone or video in the interim.

Urgent Support
Pathways Monaro can also support people during times of crisis. Please let us know if you need urgent support.

Feedback and Complaints
What you think about our services matters. We welcome your feedback and suggestions about how we may improve our services at any time.
You have a right to:

• Make comments or complaints
• Have grievance/s resolved fairly, promptly, confidentially and without retribution
• Be treated with respect, listened to and taken seriously

If you have a complaint, ask to speak with the Team Leader, or you may contact Director Service Delivery on 02 6132 4800.